Shipping policy

Shipping Policy

On orders that total $100 or more, we require signature tracking so someone will need to be home to sign for the package.

In the event you do not receive your package and there is tracking showing we shipped it, then the problem is between you and the post office.

We do not provide phytosanitary certificates. We do not ship overseas. We ship in the United States of America only.

Handling Policy

Most of our orders go out within one to two business days of the date an order is received. Sometimes, we are out of an item and will have to wait to ship out an order until an item is restocked. In that case, we will send you an email letting you know.

Why Cost?

From time to time, we get complaints about the shipping fees. The complaint usually goes like this, "These seeds will fit in a standard envelope. I do not understand why you don't use the envelop and pay .75 cents for the shipping. Seems like it would be a lot better and cheaper."

Maybe better and cheaper until you don't receive it and then want us to ship again at our cost.

We ship our products with tracking. This way you know when it was shipped and about how long to get it. If you have followed the news lately, what used to take 3 days to deliver is not taking 5 to 6 days and the price went up over the holidays as a sur-charge. These sur-charges become permanent. And they will raise the rate again shortly.

With tracking, if you do not receive your package, you can go to the Post Office and ask the Post Master (they are, as far as we know, the only ones with access to the geotracking which states where and when the package was delivered. Geotracking provides tracking information on where the package was delivered within six feet.

You can also sign up for "informed delivery" where a picture is taken of your mail and is sent to you so you can know when you will receive the mail. Also, if it is a letter from the IRS or county tax office, you can worry about it for a few days before actually getting it.

What is involved in shipping?
  1.  The price of the shipping as charged by the post office
  2.   The envelope, label and ink to print the address on a label and then attach the label to the envelope:
    1. Electricity to run the printer, cost of the printer, space to put the printer 
    2. Space to store the envelopes and labels
    3. Place for the person attaching label to sit plus the chair
    4. Electricity to keep the person comfortable
    5. Electricity for the lights
    6. Property tax for all of this
  3. The person who is attaching the label to the envelope, double checking the order, stuffing the order and sealing the envelope:
    1. There is pay for this person plus Medicare and social security tax (7%)
    2. We start this person at $18 an hour
    3. There is a break room and restroom which require water, space, soap, paper towels, toilet paper and electricity
    4. Plus, the break room needs a refrigerator, microwave, table, chairs, sink and lights
    5. Property tax for all of this
    6. A safe and secure place for them to park their car —more upkeep and property taxes
  4. There is upkeep, cleaning, insurance fees, cleaning supplies for the packing facility, break room and restroom:
    1. AC and heat require maintenance
    2. Lord forbid if they break down since it costs an arm and two legs to fix
    3. Plus we have to pay someone to clean everything — we boast that we have the cleanest restrooms in Texas
    4. Every once in a while, we have to put on a fresh coat of paint
  5. At least the Postal person stops and picks up the mail but they use our facilities — water, TP, paper towels and electricity
I hope this clears up some of the questions and complaints about shipping fees.